The following Terms of Use shall govern your use and access of the Platform and of the services therein. The term “Platform” pertains to the web and mobile versions of the website jointly operated and/or owned by Isetann Department Store, Inc. hereby collectively referred to as Isetann Department Store and Supermarket and the mobile applications made available by us. By accessing the Platform and/or using any of the services therein, you represent that you are at least 18 years old and agree, without limitation or qualification, to be bound by these Terms of Use.
Isetann Department Store and Supermarket Privacy Policy also applies to your use of the Platform and of the services therein. Additional policies, guidelines, and terms and conditions may apply to certain content, features, products, and services available on the Platform, such as but not limited to that for Isetann Reward Card. The terms of Isetann Department Store and Supermarket Privacy Policy and such other policies, guidelines, and terms and conditions in relation thereto are made integral part of these Terms of Use.
The products and services featured on the Platform (collectively, the "Products") and their contents, specifications, and prices are subject to change at any time, without need of prior notice. The prices of the Products may be different from that in the physical stores.
Isetann Department Store and Supermarket endeavors to provide an accurate description of the Products, but we do not warrant that such description, color, information, price or other content available on the Site are free from error. We make all reasonable efforts to accurately display the attributes of the Products, including the applicable colors, sizes and weight. However, the color you see on the Platform may differ from the actual color, depending on your mobile device, computer system, monitor, and/or other display features.
The Platform may contain typographical errors or inaccuracies and may not be complete or current. Isetann Department Store and Supermarket therefore reserves the right to correct any errors, inaccuracies, to change or update information at any time without prior notice. Please note that such errors or inaccuracies may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability misinformation. Final prices and amount due will be reflected during the check-out of items in the platform.
We commit to confirm orders by email or SMS however, your receipt of an email or SMS order confirmation means that we have acknowledge the order but not guarantee that all goods are readily available. We reserve the right, without prior notice, to limit the order quantity on any Product, to cancel any order at any time, and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment or delivery of any order.
Credit card payments and Cash on Delivery are likewise being honored for purchases made through this Platform. Credit card payments shall be processed by the payment gateway, _______________. You may also pay cash on delivery through our 3rd party logistics courier.
The total price for items or goods, including delivery fees, and/or other charges, will be displayed on the Platform when you place your order. For payment using credit card or debit card, you warrant that the credit card or debit card details that you provide are for your own credit and that you have sufficient funds to make the payment.
The items or goods you selected and included in your cart shall be subject to the actual availability of stocks in our physical stores. You will only be charged for the goods picked-up or delivered. The total bill shall be adjusted accordingly if goods ordered are unavailable.
Upon delivery of goods, waybill/invoice is provided for the goods actually delivered or picked-up and the total amount of order.
When an order is placed on the Platform, you have the following options:
In selected stores and for a minimal delivery fee, you may opt to have the goods you purchased delivered to the delivery address you specified at checkout. The estimated delivery time you selected in the course of ordering the items or goods through this Platform is a mere approximation which may still vary depending on the availability of our third-party logistics and delivery provider and road traffic.
Products purchased for delivery are subject to the availability of the goods. You will be provided an order confirmation and tracking number via email or SMS. An email or SMS status update shall be sent to you once the goods are dispatched for delivery. To receive the goods delivered, you must present the tracking number and a government-issued identification card as proof of your identity. If the delivery shall be received by another person other than the person who placed the order, the authorized representative must present a government-issued identification card as proof of his identity and a letter of authorization from the one who placed the order online.
If a Customer fails to make any payment using the payment method selected on the Platform or payment is cancelled for any reason whatsoever, Isetann Department Store and Supermarket shall cancel the order and/or suspend delivery or deny the collection of the Products from the store until payment is made in full.
All returns/exchanges must be coordinated within the platform and will be subject for investigation. Only returns and exchanges made in accordance with the Consumer Act of the Philippines and its implementing rules and regulations shall be honored by Isetann Department Store and Supermarket.
In using this platform/s, you agree to:
1. do so only for lawful purposes;
2. ensure that all information or data you provide on the Platform at the time of placement of the order are accurate and complete and take sole responsibility for such information and data;
3. be responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer.
You agree to accept responsibility for all activities that occur under your account, whether such activity is authorized or not. You should notify us immediately if you have knowledge or have reason for suspecting that the confidentiality of your account has been compromised or if there has been any unauthorized use thereof.
Where fraudulent or wrongful use of an Account is detected or suspected, we reserve the right to have the sole discretion, without liability, and without prejudice to our other rights and remedies under this Agreement or at law, to immediately: cancel any outstanding orders placed through such Account(s); cancel or invalidate any outstanding credits or discount vouchers, rewards or codes awarded to or used by such Account(s); prohibit such Account(s) from participating in any promotions, contests or surveys of Isetann Department Store; and/or merge, suspend and/or terminate such Account(s).
You or we may suspend or terminate your account or your use of the Platform at any time, with or without reason. You are personally liable for any orders or charges that you incur prior to termination of the account. We reserve the right to change, suspend, or discontinue all or any aspect of the Platform at any time without notice.
All information and content available on the Platform, including but not limited to trademarks, logos, service marks, features, functions, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") are our property or the property of our parents, subsidiaries, affiliates, partners or licensors, and are protected by local and international laws, including laws governing copyrights and trademarks.
Except as required under applicable law, neither the Content nor any portion of the Platform may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent. Nothing contained on the Platform grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Platform, without the written permission of Isetann Deparment Store and Supermarket or such third party owner, as may be applicable.
Other than Personal Data as defined under Republic Act No. 10173 (Data Privacy Act of 2012) and other information, which are considered confidential under SM Market’s Privacy Policy, any material, information, suggestions, idea, concept, know-how, technique, question, comment or other communication you transmit, upload, or post to or through the Platform in any manner ("User Communications") are and will be considered non-confidential and non-proprietary. Isetann Department Store and Supermarket may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, deletion and manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. However, we retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.
We may revise these Terms of Use at any time and from time to time by updating this posting, without prior notice to you. You should visit this page from time to time to review the then current Terms of Use because they are binding on you.